Frequently Asked Questions

Murshid App is available for free download on both major stores:

• Google Play Store — Search for "مرشد" or "Murshid App" by FES HealthTech
• Apple App Store — Search for "مرشد" or "Murshid App" by FES HealthTech

The app is completely free to download. Some advanced features rely on the internal points system (Blue and Gold) which you can earn for free through daily use.

The system requirements for Murshid App are simple and compatible with most modern devices:

• Android: Version 8.0 (Oreo) or later
• iOS: Version 13 or later (iPhone 6s and above)
• Storage: At least 200 MB for installation, and 500 MB is recommended to store patient data and reports
• Memory (RAM): At least 2 GB for smooth performance

The app is optimized to work on a wide range of devices from mid-range to high-end, and works efficiently even without an internet connection for basic functions.

Yes! Murshid App is built with an offline-first architecture, meaning 90% of its features work without internet:

• Managing patient files and adding their data
• All nutritional calculators (BMI, calories, body fat percentage)
• Building and saving diets and meal plans
• Exporting reports and diet plans in PDF format
• Accessing the pre-loaded food database

Features that require an internet connection:

• Smart extraction features for labs and medications using OCR (to read images and analyze texts)
• Automatic backup on Google Drive
• Updates to the food database and recipes

The initial setup is quick and takes no more than 5 minutes. Here's how:

• Step 1: Log in with your Google account — no need to create a new account
• Step 2: Enter your professional details (name, specialty, license number if applicable)
• Step 3: Enter your clinic details (name, address, contact number)
• Step 4: Upload your clinic's logo (optional) to appear on your official reports
• Step 5: You will automatically receive 500 Blue Points as a welcome bonus to your account

After setup, you can immediately start adding your patients and benefiting from all the app's features.

Murshid App is designed primarily for dietitians and nutritionists, but many other professional groups find it to be a valuable tool:

• Chronic Disease Doctors — patients with diabetes, heart conditions, or kidney disease
• Sports Coaches and Physiologists — accurate calculations for calories and body composition
• Pediatricians — tracking growth and nutritional indicators in children
• Nutrition and Medical Students — an excellent educational and training tool

Smart Extraction tools (OCR) allow you to save hours of manual data entry in the clinic by:

• Extracting Lab Tests — take a photo of the lab report and automatically import tests and values into the patient's file.
• Extracting Medications and Prescriptions — take a photo of the prescription or medicine boxes to quickly enter scientific names into the file.

The feature works in quick steps that make automating paperwork easy:

• Step 1: Clearly photograph the lab report or upload it from the gallery.
• Step 2: The OCR system identifies the lab test values and percentages.
• Step 3: A list of extracted tests appears for you to review, edit, or confirm.
• Step 4: The data is saved directly and matched with reference values to compare and track patient progress.

Absolutely! Murshid App allows you to customize reports with your complete professional identity:

• Upload your clinic's logo in PNG or JPG format from the Professional Profile settings
• Add your full name, academic qualifications, and specialty
• Add contact details (phone, address, email)
• All exported PDF reports will automatically include these details in the header
• You can choose between two report templates: Classic and Modern

There is no maximum limit for the number of patients in the Murshid App! The only limit is your phone's storage space.

• Each patient file takes up an average of 50-200 KB depending on the amount of data
• With 1 GB of space, you can store over 5,000 patient files
• Attached photos (lab tests, body photos) increase the file size
• You can compress old data or archive it to save space

Currently, Murshid supports manual addition of patients only, and does not support automatic import from other apps.

• Patient data can be entered manually quickly through optimized forms in the app
• If you have data in Excel or CSV format, contact our support team to discuss import options
• Automatic import from CSV and Excel files is on our upcoming development roadmap

Yes! Murshid App is fully compatible with tablets on both Android and iPadOS:

• Optimized interface for large screens with Split View
• You can view the patient list and patient details simultaneously
• Better typing experience with external Bluetooth keyboards
• Perfect for use in the clinic during the session with the patient

It is a smart engine that works completely offline (without internet) and is integrated with the app's local database to help ensure your patients' safety:

• Food-Drug Interactions: Checking the patient's active medications and dynamically matching them with their diet to prevent negative interactions (e.g., foods conflicting with blood thinners).
• Drug-Induced Nutrient Depletion: Dynamically alerting you that certain medications cause deficiencies in specific vitamins or minerals (e.g., the effect of metformin on B12 levels).
• Food Allergy Checker: Matching the diet plan's ingredients with the allergy list documented in the patient's file to trigger an immediate warning block.

The app includes a growth measurement engine for children and adolescents that complies with WHO Growth Standards:

• Z-Score Tracking: Calculating and matching standard percentiles for Weight/Age, Height/Age, and BMI/Age for children.
• Growth Velocity Calculation: Tracking the rate of the child's height and weight increase and alerting the dietitian immediately in case of any abnormal growth deceleration compared to global curves.

The app is fully compliant with the Phase 1 E-Invoicing (Fatoora) requirements of the Zakat, Tax and Customs Authority in Saudi Arabia:

• Generate Simplified Tax Invoices: Issuing official invoices for consultation services and subscriptions including VAT.
• Encrypted QR Code: Generating an approved Base64 TLV encrypted QR Code containing the facility name, tax number, timestamp, and tax amount, readable and verifiable by the official ZATCA app.

A one-touch feature designed to maintain your clinic's confidentiality. When activated from the finance screen, all numbers, charts, and financial amounts are immediately hidden and encrypted from the screen, allowing you to use the app and review appointments in front of patients or clinic visitors without revealing your revenue details.

Through the WhatsApp Template Manager, you can draft customized reminder messages for appointment statuses and include dynamic variables such as `{name}` for the patient's name, `{date}` for the appointment date, or `{time}` for the appointment time. With one click, the app prepares and injects the customized message and immediately opens WhatsApp to send without manual typing.

The app gives you complete flexibility to customize the report contents to protect patient privacy or facilitate adherence:

• Show/Hide Sections: You can hide or show safety contraindications, metabolic calculators, sports schedules, supplement regimes, or daily shopping lists.
• Visual Identity: Choose report colors, and show your clinic logo, specialty, and personal signature in the report header.
• Units of Measurement: Print meal portions in household measurements (cups, spoons), metric weights (grams), or both to make adherence easier.

Murshid uses a dual-point system that ensures free access to basic features:

• 🔵 Blue Points — Completely Free: For local operations such as managing patients, appointments, building plans manually, and exporting reports.
• 🟡 Gold Points — For Advanced Features: For image processing and automatic data extraction via Cloud OCR.

Blue Points are free and can be earned in several ways:

• Welcome Bonus: 500 points added upon your first login
• Watch a Rewarded Ad: Each ad = 50 Blue Points (you can watch up to 5 ads daily)
• Daily Bonus: Open the app daily and get escalating points (10 → 20 → 50 points for consecutive days)
• Complete your profile setup: 200 points
• Rate the app on the store: 150 points (one time)

Gold Points can be earned for free or purchased:

• Watch Premium Rewarded Ads: 1 Gold Point per ad (limited daily)
• Pro Subscription: Receive 500 Gold Points monthly by subscribing to the Pro plan (Monthly or Annual)
• Referral System: Refer a colleague and get 5 Gold Points when they use the app for their first two weeks
• Participate in App Testing (Beta): Gold rewards for users who report bugs

Yes, but the conditions vary by point type:

• 🔵 Blue Points: Expire if you don't open the app for 90 consecutive days. Opening the app once every three months is enough to keep them.
• 🟡 Purchased Gold Points: Valid for one full year from the date of purchase. A notification is sent 30 days before expiration.
• 🟡 Free Gold Points: Valid for 6 months from the date they are earned.

That depends on the type of points and your backup status:

• 🟡 Gold Points: Saved in the cloud (Firebase) and linked to your Google account. They return automatically when you log in again with the same account.
• 🔵 Blue Points: Saved locally on your phone. If you have an active backup on Google Drive, points are restored automatically upon login.
• If backup is not enabled, your Blue Points balance starts from zero, but you will receive the welcome bonus again.

No, Gold Points are for use exclusively within the Murshid App and cannot be redeemed for cash or transferred into money.

• Gold Points are not a cryptocurrency or investment
• They cannot be transferred to another user or traded outside the app
• In case of a refund request for purchased points, it is subject to our specific refund policy

The security of your patients' data is our top priority. Here is the full picture:

• Primary Storage: Only on your phone inside the Isar database, encrypted with AES-256 standard — it cannot be accessed without the device key
• No Uploads to Our Servers: We do not own or enable access to your patients' data on our servers
• Backup (Optional): If enabled, data is uploaded encrypted to your own Google Drive — only you hold the key

No. The process of image processing and text extraction is completely secure and private:

• Cloud images are processed only to extract texts, words, and values, without linking them to any identifying patient data (like name, phone number, or address).
• The image is automatically sent for OCR processing and then deleted immediately after returning the extracted values to the app.
• All written medical data is stored locally on your device only and is never stored on our servers.

Yes, Murshid is designed to comply with the highest digital security standards in the healthcare sector:

• AES-256 Encryption: The same encryption standard used by banks
• SSL Pinning: Prevents Man-in-the-Middle (MITM) attacks on connections
• Screenshot Prevention: On sensitive screens like patient files
• Root & Jailbreak Detection: Alerts the user if the device is in an insecure state
• Auto Logout: After a customizable period of inactivity
• Fingerprint & Face ID: Biometric authentication support to open the app

You can request deletion in two ways:

• From within the app (Fastest): Settings ← Account ← Delete Account and Data ← Confirm Deletion
• Via the website: Through the Data Deletion Request page on our website

What gets deleted:

• Your cloud profile data and Gold Points balance
• Transaction history and synced settings
• Local data on your phone (after you uninstall the app)

We are completely transparent with you on this point:

• The app uses Google AdMob to display free ads
• AdMob uses your Device ID to personalize ads based on your general interests
• Medical data and patient data are NEVER shared with AdMob or any third party
• You can turn off personalized ads from: Google Settings ← Ads ← Opt out of Ads Personalization
• You can subscribe to the Pro Plan to completely remove all ads from the application

The Murshid support team is ready to help you across multiple channels:

• Email: support@feshealthtech.com — Best for complex technical issues
• WhatsApp: The number is available on the Contact Us page on the FES HealthTech website
• In-App: Settings ← Tech Support ← Send Message

Expected response times:

• Workdays (Sunday – Thursday): 24-48 business hours
• Critical issues: We aim to reply within 4-8 hours

Most login issues can be resolved with these steps:

• Step 1: Check your internet connection — try opening another website
• Step 2: Re-login with Google (tap "Logout" then "Login" again)
• Step 3: Clear the app's cache from: Phone Settings ← Apps ← Murshid ← Clear Cache
• Step 4: Restart your phone and try again
• Step 5: Ensure the app is updated to the latest version

If the issue persists, contact us mentioning: device model, Android/iOS version, and a screenshot of the error message.

Murshid's database is fully encrypted, but here is what you should do:

• Encryption Protects You: The database is encrypted with AES-256 and cannot be opened without the device key
• Do Immediately: Log out of your Google account on the lost device via myaccount.google.com ← Devices
• If Backup is Enabled: On a new phone, log in with the same Google account and your data will automatically restore from Google Drive
• If Backup is Not Enabled: Unfortunately, the data cannot be recovered — this is why we strongly recommend enabling backup

We welcome all your suggestions and reports — you are the ones developing Murshid!

• Feature Suggestions: feedback@feshealthtech.com — Tell us in detail what you need and how it will help you
• Bug Reports: support@feshealthtech.com — Attach a screenshot and steps to reproduce the issue
• Store Ratings: Your review helps us tremendously and motivates our continuous development
• In-App: Settings ← Send Feedback — The fastest method, automatically attaching device details